Francis Road Medical Centre

The practice runs a Total Triage model as supported by NHS England. This means that every patient contacting the practice for a doctor’s appointment is first triaged. This will help the practice manage demand and prioritise care based on need. This will ensure equity of access rather than a first come first served basis.

We recommend patients complete an e-consult during opening hours for a prompt appointment. This will allow patients without online access to call reception for help completing the form.

At the appointment time the doctor will discuss the need for a face to face appointment. This decision is not made by practice receptionists/administrators. Our clinicians have been seeing patients face to face throughout the pandemic and will continue to do so.

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